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What we do?

We specialise in industrial mechanical construction, industrial electrical infrastructure, instrumentation, process automation and control systems.

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Office Addresses

6-8 Waverley Drive, Unandera, NSW
2/244 Nolan Street, Unandera, NSW
4/32 Chapple Street, Gladstone, QLD

Office Time

Mon to Fri: 07:30am – 4:30pm

Service Level Agreements (SLA)

Proactive, Issue-Ready Customer Support Plans with Flexibility

Our SLA-based support services provide structured, reliable, and proactive customer support to help you maintain operational efficiency. With clear response and resolution times, our agreements ensure seamless issue resolution, enhancing reliability and customer confidence. 

Diverse & Specialised Expertise

A single point of contact with access to multi-disciplinary specialists. 

Consistent & Transparent Service

Clear expectations, reliable performance, and detailed reporting. Clear expectations, reliable performance, and detailed reporting. 

Long-Term Asset Health

Effective maintenance strategies that extend equipment lifespan and prevent costly repairs. 

How We Deliver Reliable Support 

Triple i provides smart, flexible support designed around your needs. We prioritise issues, prevent downtime, and keep your assets running efficiently. With tailored plans and expert service, we help your business stay on track—today and into the future. 

Prioritisation & Monitoring 

  • Issues are categorised based on priority, ensuring that critical concerns are addressed first. 
  • SLA tracking ensures response and resolution within agreed timelines. 

Building Stronger Relationships  

  • We develop in-depth familiarity with your plant operations, ensuring consistency of service. 
  • Cross-training our teams enhances customer support and fosters trust. 

Optimised Asset Performance 

  • Well-maintained assets lead to sustained operational performance and efficiency. 
  • Preventative maintenance minimises unexpected failures and costly downtime. 

    Cost-Effective & Future-Proofing Your Business 

    • Addressing small issues early prevents expensive long-term breakdowns. 
    • SLA-based maintenance ensures lower total cost of ownership. 

    Flexible & Customised Support Plans 

    • Our SLAs are adaptable within agreed guidelines to meet your unique needs. 
    • Support plans are tailored for different levels of coverage and service requirements. 

    Proactive Issue Resolution 

    • Formal processes ensure the right technical expert is assigned to each issue. 
    • Service history tracking ensures continuous improvement and reliable long-term support. 

    📄 Want a quick overview of our SLA support offerings? Download our flyer for more details.

    Transform your customer support experience with our SLA-based solutions!

    Contact us today to learn how we can help maintain your operational efficiency.