Service & Support

… your reliable service and support partner – 24/7/365! 

Need a reliable Service & Support partner?

To keep your plant, equipment, and assets at peak performance, you need day-to-day maintenance, housekeeping, and plant improvements, which is exactly what our Services and Support solutions provide. 

Our highly responsive team provides ‘lifecycle management’ service support, from replacement parts to custom processes and equipment. This means you can direct your resources, including your time and money, toward other issues.  

With a dedicated, experienced team, Triple i service and support solutions have been proven to reduce equipment and plant downtime. These advantages minimise subsequent output and financial losses.  

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AIMS

ASSET INFORMATION MANAGEMENT SYSTEM

 

Our in-house asset management tool arms our team with the vital information needed to optimise your operations! 

 

Asset Information Management System (AIMS) is a comprehensive computer maintenance platform.

 

AIMS helps us to reduce the frequency of breakdowns by optimising scheduled routine maintenance, inspections, and reporting, which improves your bottom-line.

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Solution Services

Delivering the day-to-day service and support solutions so you don’t have to.

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Preventive Routine Maintenance

Our service and support solutions team provides end-to-end solutions, which helps to ensure your plant runs efficiently and effectively.

Comprehensive service action plans and schedules ensure your plant and equipment are maintained daily. Routine inspections and reporting are included as well. Our team looks after your plant, so you don’t have to.

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Calibrations & Instrument Management

Our experienced technicians provide calibration and instrument management services, based on your specific needs.

Our knowledge of industry applications is extensive, with calibration services available for various devices and instruments.

These include:

  • Laboratory equipment
  • Electrical equipment
  • Weighing and balance devices
  • Torque equipment
  • Leveling equipment
  • Metrology equipment
  • Pressure equipment, and more.

You can rely on us for a fast turnaround on certificates and reports as well.

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Development of Standard Operating Procedures

You can get assistance with the development of your standard operating procedures (SOPs) for maintenance and calibration.

We understand the importance of keeping your equipment up to date, in terms of functionality and regulation compliance.

Our Service and Support team can work with you to devise your SOPs which will ensure your equipment and instrumentation are calibrated according to processes and standards.

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Upgrades & Shutdown Management

We provide both upgrade and shutdown services and support, which means your operations are not interrupted for longer than necessary.

Plant Upgrades (Brownfield)

Over time your plant’s equipment may become worn or out of date, which may lead to inefficiencies or your competitors performing better.

We offer various upgrade services including, but not limited to:

  • Control system migrations
  • Software and computer hardware upgrades
  • Plant equipment upgrades
  • System integrations
Plant Shutdowns

Shutdowns are an important aspect of maintenance and become imperative when working on equipment that functions all day.

We offer extensive pre-shutdown inspections and planning, along with overall shutdown management, including equipment and labour supply.

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Standards Compliance Support

Standard compliance is essential to ensuring products, services and systems are safe, reliable, and consistently performing the way they are intended to.

Our service and support team can ensure your operations follow, regional, national, and international standards.

 

  • Regional Standards – Prepared for use in a specific geopolitical region, the best known is the European Union (EU) where EN standards are used. Joint Australian/New Zealand standards can also be considered regional standards since they apply equally in both countries.

 

  • National Standards – Prepared, adopted or approved by a national standards body or other body accredited to produce national standards. For example, Australian Standard® brand standards are either developed in Australia or are adoptions of international standards.

 

  • International Standards – Developed by ISO and IEC (and others) and are used directly or adopted by other standardising bodies.
process-improvement
Process improvement & Reviews
Process improvement

With innovative technology and new procedures, our Service and Support team can aid in overall process improvement. We identify more efficient ways your plant can operate in line with your specific objectives, whether it be to maximise output and/or minimise operational costs.

Sustainability reviews

Our Service and Support team can review your impact on the environment by identifying sustainability risks and opportunities and developing a sustainability strategy.

In many cases, such strategies can improve efficiencies by the adoption of new innovations and resources, which improves the bottom line, while also reducing environmental footprints.

Our reviews include:

  • Criticality issues
  • Risk analysis
  • Sustainability opportunities
  • Lifecycle costs
  • Installed base audits (IBA)
breakdowns
24/7/365 Breakdown Support

Any breakdowns you suffer are unplanned and can occur at the most inconvenient times.

They need immediate action to get your plant or equipment back up and running. Regardless of the time or day, our Service and Support team are readily available to get you back on track fast.

Onsite and Remote Support

Our Service and Support team can provide onsite and remote support, depending on the type of breakdown or fault.

With the move to IIoT (Industrial Internet of Things) technologies, remote fault resolution is being adopted.

This can lead to quicker troubleshooting techniques, shorter downtime, and reduced costs to fix the issue.

SERVICE-TECHNICIAN
Service Agreements & Customised Solutions

Due to the ongoing necessity of plant and equipment maintenance and repairs, we offer service agreements.

This provides you with an outline of the level of service needed, the schedule of maintenance specific to your plant, equipment, or project.

It takes the guesswork out of costs and ensures the level of maintenance is consistent with your needs.

Why choose Triple i as your solutions Partner?

EQUIPMENT CERTAINTY

Improve your overall equipment effectiveness (OEE) by having the right set-up and equipment in your plant.

Gain the assurance of ongoing service and support as well.   

TECHNICAL KNOWLEDGE

Triple  i  has a large base of highly skilled experts from many disciplines with the technical abilities to meet your needs.

As part of our integrated solutions, from engineering to electrical, mechanical to services, we utilise various skills in your one application.

INDUSTRY EXPERIENCE

With over 35 years’ experience in the automation and control industry, Triple  i  has tried and tested services, equipment, and support to satisfy your needs.

Our team comprises the most experienced professionals in our field.

Each member strives to provide the quality of service our reputation is built upon.

PROJECT SCOPE

Triple  i  has dedicated teams across all departments with the capabilities to undertake projects both large and small, and those under ongoing contract or one-off projects. 

INDUSTRY SPECIALTIES

We provide solutions for businesses across many industries, including mining and minerals, water and wastewater, metals, energy and infrastructure, food and beverage, chemical, oil and gas, and manufacturing.

Regardless of the project, we have a solution for you.

QUALITY ASSURANCE

A commitment to quality drives our operations. 

Triple  i  is accredited with ISO9001 Quality Management Systems.

The accreditation is testament to the processes, resources, assets, and cultural values that support our goal of customer satisfaction and organisational efficiency.

 Quality ISO 9001

SAFETY FOCUS

Safety is paramount at Triple I, both for our staff and our stakeholders.

Triple i is accredited with ISO 45001 for Occupational Health and Safety Management Systems, which acknowledges our comprehensive approach to occupational health and safety, and our continual improvement of processes.

Our clients are assured that we conduct our services under safe work practices.

We continually monitor risks and implement strategies for improvement.

Quality ISO 45001 

OPTIMISE RESOURCES

We can ensure your plant and/or assets are operating at optimum performance and utilising resources efficiently.

Having the most appropriate and reliable equipment, along with continued maintenance and support, means breakdowns can be significantly reduced.

This minimises your maintenance, repair and operations (MRO) spend.

Whether it is time or money, Triple i can help you optimise resources.

GET STARTED!

 

Triple i can provide complete assurance in manufacturing solutions, giving you confidence and knowledge, your assets are operating at their optimum performance.

 

To get started on your project, contact us today!

Contact us